REFUND AND RETURNS POLICY
Introduction
Our goal is to provide a seamless IPTV experience to all our customers. This Refund and Returns Policy explains the conditions under which refunds may be issued. By subscribing to our service, you agree to this policy.
Non-Refundable Services
Due to the nature of digital content, all purchases of IPTV subscriptions are final and non-refundable once the service has been activated or delivered.
Refund Eligibility
Refunds may be issued in the following cases:
- Service Activation Failure: If the service cannot be activated due to technical issues on our end and we are unable to resolve the issue.
- Double Payment: If a customer is charged twice for the same subscription.
- Unresolved Technical Issues: If significant technical problems prevent the use of the service, and our support team is unable to resolve them within a reasonable timeframe.
Refund Request Process
To request a refund, please contact us at [email or contact form link] with the following details:
- Your full name.
- Subscription details (e.g., order ID or username).
- A description of the issue.
Our team will review your request and respond within 3–5 business days
Refund Method
Approved refunds will be processed using the original payment method. Please allow [timeframe, e.g., 5–10 business days] for the refund to appear in your account.
Subscription Cancellation
Subscriptions can be canceled at any time through your account settings. Cancellations take effect at the end of the current billing cycle. No refunds will be issued for the remaining portion of the subscription period.
Free Trial Policy
If you signed up for a free trial, no charges will be made unless you continue with a paid subscription. Once a subscription is activated after the trial, it becomes non-refundable.
Exclusions
Refunds will not be issued in the following cases:
- User dissatisfaction with content offerings (e.g., channel lineup, on-demand library).
- Failure to meet device or internet requirements.
- Temporary service interruptions due to maintenance or third-party issues.
Changes to the Policy
We reserve the right to modify this Refund and Returns Policy at any time. Any updates will be posted on this page, and continued use of the service constitutes acceptance of the revised policy.
Contact Information
If you have any questions or wish to request a refund, please contact us at:
- Email: [email protected]
- Phone: +44 7577 349560
Quick Links
Support
[email protected]
+44 7577 349560
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